Discover extraordinary adventures with First Point Travel. We specialize in crafting unforgettable travel experiences.
Discover extraordinary adventures with First Point Travel. We specialize in crafting unforgettable travel experiences.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document(whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name as in the passport; some carriers will deny carriage if the name varies and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control, which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact a consultant for up-to-date prices
Final payments are required no later than 6 weeks before departure unless otherwise advised. Some airfares or services must be paid in full at the time of booking. All internet transfer payments need to be made 48 hours before your due date. Please email all internet transfer or bank deposit receipts to your consultant. Sometimes you (the one who is paying for the booking) may be asked to verify your identity after we have received your receipt. Please check any follow-up emails or text messages sent by First Point Travel. If you have received a request to sent any payment receipt or additional identification information, you need to respond within the time frame specified by us in the email/ call/ text message, failure to do so may result in booking cancellation.
Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. We strongly recommend you get travel insurance to cover any medical expenses or possible losses that may incur during your travel. You can purchase travel insurance from First Point Travel.
Credit card surcharges of 1.5% for Visa or MasterCard and 3% for American Express will apply when paying by credit card in store, online promotions may vary. We hold the right to reject your booking wherein documentation is not completed. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
If you are paying through credit card you agree that you will not charge back your credit card payment, if you charge back the credit card for any reason where we had to pay the airlines, hotels or other travel providers on your behalf we reserve the right to recover the debt from you directly or a lawyer and you may also be liable for any legal or collection cost.
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please check with us, as not all fares can be refunded. Fees will apply to all refundable tickets. We will charge an administration fee per ticket plus any airline / consolidator cancellation fees. Please check with your consultant regarding current administration fee charges. Refunds take approximately 12 weeks to process. Where we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing. In case of refund for the schedule change, there may be some deduction by the suppliers/airlines/consolidator. Additional airline no-show fee may apply within 48 hours from departure. Tickets bought on promotion may be 100% unchangeable and non-refundable. The validity of the ticket will be restrictive. Refunds shall be processed in accordance with the ticket cost paid to the airlines/consolidator. We are unable to provide a refund to you until we receive the funds from the relevant supplier. In case of partially used tickets (one segment is used), there is no refund offered by any airline, in a few special condition only they allow for a refund.
Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable, as not all fares can be changed. We will charge an administration fee per ticket, per change plus any airline / consolidator charges. Please check with your consultant regarding current administration fee charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some airline may charge additional airport taxes at the time of transit.
First Point Travel acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers. The sole objective is to make travel bookings on your behalf with travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not First Point Travel. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider not First Point Travel. If you are traveling with combination fare of two or more airlines and if you miss your flight due to the flight delay of any airline we will not be responsible for any damages.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
Please advise us of any special requirements you may have. All special requests are subjected to airline confirmation and need to reconfirm with us at least three business days prior to departure. Please note that all the requests are subjected to airline’s confirmation and discretion and are not guaranteed. Please note that some airlines may charge additional fee for special requests. Please note that infant turning 2 years during travel will be charged child fare plus re-issue fee on onward, return or both journeys. Please advise if infant is turning 2 years during travel. Children traveling with their relatives/guardian may require authority from both of their parents. Please check with respective airline and departure/destination country for the requirements. A minor child must be accompanied with their natural parents all the time. No airline provides accommodation during transit.
Please advise your frequent flyer details to your consultant so they can pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes to allow verification of your travel if required.
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. For further information regarding visa requirements, please contact the appropriate Embassy or consulate. Please note it is traveller’s responsibility to check the accuracy of the information given by any officer or employee from First Point Travel as we only have general information regarding visa, passport or any other travel document.
For general and specific travel advice, please contact the Department of Foreign Affairs and Trade (‘DFAT’) or visit their website at www.smartraveller.gov.au. It is advisable to register your travel plans with DFAT so you can be easily contactable in case of an emergency.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
First Point Travel will not be responsible for any loss. It is your responsibility to be at the airport by check-in time and must have all the correct documents including visas, passport etc. with you. We do not take any responsibility for a missed flight arriving at incorrect airport, denied boarding for any reason, not having a visa or under the influence of alcohol. Few airlines charge no show fee if you will not arrive at the airport in time (check-in time). If for any booking airline is charging no show fee, we will let you know and that have to be paid by you. To avoid such issues, we recommend you cancel any flight that you do not intend to board, even if there is no refund by the airlines. For cancelling the flight, you can contact us by calling/writing to us before 24-72 hours of departure.
Low cost airline fares are very restrictive. Such airline may charge for all services you may request or charge for all changes due to schedule change or cancellation of flights. We will not be responsible for any operational or service issues with the airline for such queries you may need to contact the airline directly. With low cost airlines you may have to collect your baggage and check in again during transit and may require visa to transit.
Respective airline terms and conditions apply. Please refer to their website for more information.